It's really risky using a debit card and most users of the DE card will at some point see the entire amount of funds on their card disappear usually when its freshly loaded. That hasn't changed since the 1980s and shady vendors are onto it. It's easy to predict and guess what someone's new card number is if you know a little bit about how card numbers are generated. This is largely for the vendors benefit not yours however. This card features a courtesy roll over to new card numbers for expired cards, lost or stolen cards so you wont have to go through updating vendors with your new card numbers. You can get out of these charges for a little while this way but soon enough you will find the entire amount of funds on your card disappear because you ran out on a network of high risk processors and didn't properly end your contract with them. There's a lot of cardholders call in their cards as lost or stolen when they try to get out of a recurrent charge or a 3 day introductory charge that rolled over into some exorbitantly charged adult websites and date sites mostly. Now it won't even do that again so I'm calling direct express and their phone lines are so high from there bull crap that it hangs up when you attempt to prompt to speak to a rep! Which by the way only offers to you if you wish to dispute a problem! We should not have to beg to obtain funds we went through to get fixed numerous times before it is like noone takes their time to read do their job and be considerate to anyone unless it happens to them or their loved ones! A Now we're going into almost the middle of the month and still only was about to just use at pos only. We just found out over 48 hours ago that they had to take off that whitelist that was on 3 times ago and might I mention it is past 48 hours for it to be lifted even if it does or does not work after 2 hour mark," per direct express. "It is way after the 3rd and we can not still after 3 different calls finding out the previous rep did not put in the correct dates caused another huge delay, me on the verge of eviction, and still I am unable to use my card. "For instance whitelisting her other benefit card that had no problem whatsoever." See what I mean!! So long story short every day since the 3rd we have been on with dispute from that to ordering a new card to not being told we can't just activate it when it comes that we will have to go through a whole new security measure again. They start messing with other crap that has nothing to do with the actual card at hand. They lied and were improfessional as always, you can never understand them or vice versa, when you call to fix one problem it is like a revolving door. I’ve vented, I’m done, thanks for your time. I can’t believe they’re doing this and getting away with it. They work for the Federal government or with them. They know how to do it so no one’s the wiser. I told them to come out and look at my fence. They told him there was no other charge whatsoever at the 1st of Jan. So Home Depot is more than happy to help but when calling to verify the debit card second charge, Direct Express deleted all transactions pending and final total $160 right off the books. No one would admit they should not have approved that second charge. When they said or double talked their way around it, they said I’d have to fix it with Home Depot. It’s by phone automated and that was the only proof I had to show I was double charged. When trying to get to the bottom of this, I had written down the last 10 transactions (I often do this). Your card will never work if there’s no funds available. The way it works… if you don’t have money to pay for something, you don’t get it. I call Direct express and find my account is in the negative for $160. I call Home Depot and no one can find or admit the mistake. But I did not call, I figured they‘d figure it out. I thought to myself, ”boy they’re on the ball”. On last day of Jan, I get a text from Home Depot saying they’ll be delivering to my house soon. It was delivered a few days later, it was deducted from my card - Done Deal. Bought Bamboo from Home Depot $160 and paid with direct express debit card. If you have a refund credit transaction of $50 and they charge you $50 fee, they wash each other out, that’s where they’re good at it. I am posting this to bring awareness to a company that is doing underhanded business, that is ripping off the public, quite convincingly. The same amount? They had already charged me a card rep. And my remaining balance from old card became a negative on new card listed as card replacement fee.
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